"I think I've got a lot to offer because I am on the same level as the visitors. Because I've been in the same position, I empathise with them. As a prison visitor, I've been there, done it and worn the t-shirt. I know the frustration of a visitor. It's wonderful to be in a position to help - pact staff can often negotiate with the prison and help to clear up misunderstandings.

Lots of people in prison are very damaged. Many have mental health problems. They shouldn't be in prison, they should be in hospital. Sometimes the visitors are damaged people, too. But we are nice to them even if they are stroppy. The atmosphere here is brilliant. We work as a team and we all help each other out.

Most of the time, the visitors are lovely. Recently, someone brought in some Indian cakes for us, and an American guy brought us a huge bunch of flowers. I get huge satisfaction from volunteering. I help people every day and I feel good every day because of it. I'd encourage everyone to try it, just because you get so much out of it yourself!"

Wyn, volunteer at pact Visitors' Centre at Pentonville